Shipping abroad and returns
Shipping within France
No shipping costs are charged for orders with a value of at least €50 when the package is to be delivered in France. For orders below €50, we charge a shipping and administration fee of €5.95.
Shipping outside of France
Delivery outside of France may take an additional 3 to 5 working days. Shipping costs depend on the selected country of destination and are automatically calculated in the shopping cart. Shipping costs may be higher for pallet deliveries.
Pallet prices are only calculated when ordering one of the following products: heat-recovery units, roof extractor fans, ventilation systems with connections of Ø 400 or larger, thermoduct and spiral pipes.
It is possible to have your package delivered to the following countries:
- Netherlands
- Belgium
- Denmark
- Germany
- Finland
- France (excl. Andorra)
- Ireland
- Italy (excl. San Marino and Vatican City)
- Latvia
- Lithuania
- Luxembourg
- Austria
- Poland
- Portugal (excl. Azores and Madeira)
- Slovenia
- Spain (excl. Canary Islands)
- Czech Republic
- Sweden
Returning your products
It is possible to return products to our warehouse in the Netherlands within a 100-day period. This is at your own expense.
Please contact us at [email protected] before sending the product(s). We will send you an RMA number (Return Merchandise Autorization number).
Customer support
We can be reached by WhatsApp from:
Monday to Friday, from 8:30 a.m. till 5:00 p.m.
(We are available 24/7 via [email protected])
Contact information
Ventigo
1b Place de la défense - 92400 Courbevoie (FR)
[email protected]
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